What shipping options are available on maya-z.com?
We ship worldwide via DHL Express. Within Mexico, the U.S. and Canada, we offer free shipping and your order takes from two to three days Please keep in mind that taxes and duties may apply for some shipments, depending on the country.
What payment methods are accepted on maya-z.com?
You can pay with: American Express, Visa, MasterCard and PayPal. All payments are secured.
How can I track my Maya’z order?
After your order is placed, you will receive a confirmation e-mail with your tracking code. You can go to the DHL page anytime to track your order. If you have problem finding it, you can click here.
What if I need extra help or advice about my purchase?
You can also contact us on facebook, under Maya’z. He will be happy to assist you. You can also send an e-mail to firstname.lastname@example.org
How can I make returns or exchanges?
Please fill out our return-form HERE and we will get back to you real soon to assist you with the return process. Please note that for all returns, there is a $35 re-stocking fee and also if a bracelet has already been exchanged once. You can exchange it for free within 15 days of the date the order was placed.
Unfortunately we do not offer free exchange service if you live in the following countries: Indonesia, Egypt, Czech Republic, Russia, China, Poland, Africa, Lebanon, Saudi Arabia, Brazil, Taiwan.
Does Maya’z offer warranty on the jewelry?
Of course! We offer a six-month guarantee on all bracelets from the date that the item was purchased. The warranty covers free repair on broken string or elastic. If you wish to make any other reparation for a cost, you may contact email@example.com